πŸ“‘ Service Agreement

Terms of Service

Last updated: April 28, 2026 Effective: April 28, 2026

These terms govern your use of drovinsolutions.com and any service you engage Drovin Solutions to provide. By using the site or hiring us, you agree to what's below.

01 The agreement

This is a binding agreement between Drovin Solutions ("Drovin," "we," "our") and you ("Client," "you"). It applies whenever you visit drovinsolutions.com, submit a form on the site, or hire us for any service.

If you don't agree with these terms, don't use the site or engage us. If you're using the site or our services on behalf of an organization, you confirm you have authority to bind that organization to these terms.

02 What we provide

Drovin offers the following:

  • GoHighLevel implementation β€” sub-account setup, snapshot installation, custom workflow builds, integrations.
  • AI automation services β€” voice agents, content automation pipelines, lead research, custom n8n workflows.
  • Compliance consulting β€” A2P 10DLC, SMS consent flows, opt-in audit. Drawing on the founder's legal background. Not a substitute for licensed legal advice in your jurisdiction.
  • White-label support β€” agency-side technical support delivered under your brand to your clients.
  • Strategy & audit β€” written audits of existing GHL or automation setups with concrete recommendations.

The specific scope of any engagement is set out in writing β€” typically over email or in a Statement of Work β€” before work begins.

03 Engagement & scope

How we agree on work

Engagements begin one of three ways:

  • You submit the application form on the site, we review, and if it's a fit we send a written proposal.
  • You request a free audit and we deliver it in writing within the timeframe stated.
  • You message us directly and we agree on scope by email or in a recorded call before work begins.

Work that's outside the agreed scope is treated as a change request and may incur additional fees, agreed in writing before the additional work starts.

Timelines

We provide estimated delivery times in our proposals. Estimates assume timely access to your accounts (GHL sub-account access, API keys, brand assets) and timely responses to our questions. Delays caused by missing access or unanswered questions extend our delivery timeline by an equivalent period.

04 Fees & payment

Fees are stated in each proposal. Unless otherwise agreed in writing:

  • One-time builds: 50% deposit before work begins, 50% on delivery.
  • Monthly retainers: billed in advance on the first business day of each month.
  • Audits and small tasks: billed in full before work begins, or on delivery, depending on the engagement.

Fees are quoted in USD unless otherwise specified. You're responsible for any local taxes, currency conversion costs, or transfer fees on your end.

Late payments β€” more than 14 days past the agreed due date β€” may pause active work until cleared. We'll notify you before pausing.

Refunds

Deposits are non-refundable once work has begun. Refunds for completed work are not available except as set out in our replacement guarantee (next section). Refunds for cancelled-in-advance work may be available pro-rata at our discretion.

05 Replacement guarantee

For specific engagements that include our written replacement guarantee:

  • If a deliverable doesn't perform as agreed in the proposal, we'll rebuild it at no additional cost.
  • The guarantee only covers performance issues caused by Drovin's work β€” not changes to third-party platforms (GHL, Meta, OpenAI), changes you've made to our deliverable after handover, or external factors outside our control.
  • Claims must be raised within 30 days of delivery and must include a specific description of the failure mode.

What's not covered: business outcomes (lead volume, conversion rate, revenue) depend on factors well beyond automation quality β€” your offer, your traffic, your sales process, market conditions. We can build infrastructure that supports growth; we cannot guarantee the growth itself.

06 Your responsibilities

For us to deliver effectively, you agree to:

  • Provide timely, accurate access to the accounts and information needed for the work.
  • Designate a single primary point of contact who can make decisions on your behalf.
  • Respond to our questions and approval requests within a reasonable timeframe (typically 3 business days).
  • Comply with the terms of service of any third-party platforms involved (GHL, Meta, OpenAI, your SMS provider).
  • Ensure the campaigns and automations we build comply with the laws of your jurisdiction β€” including SMS consent rules (TCPA in the US), data protection rules (GDPR in the EU), and consumer protection rules generally.
  • Use the work we deliver legally and ethically. We will not knowingly build automations that send unsolicited messages, scrape platforms in violation of their terms, or facilitate fraud.

07 Intellectual property

What you own

On full payment, you own the specific deliverables we produce for you under our engagement β€” your custom GHL configurations, workflow logic written specifically for your business, brand-specific copy and visual assets we produce.

What we own

We retain ownership of:

  • Our snapshots, frameworks, prompt libraries, and reusable templates developed before or independently of your engagement.
  • General know-how, methodologies, and patterns we apply across multiple clients.
  • Anonymized case studies and metrics β€” we may reference engagements in marketing in a way that doesn't identify you, unless you've explicitly asked us not to.

Site content

The drovinsolutions.com website, including its design, copy, code, logo, and "The Contractor Growth Engineβ„’" branding, are owned by Drovin Solutions. You may not copy, republish, or imitate the site without written permission.

08 Confidentiality

During an engagement, both parties may receive confidential information from the other β€” business strategy, customer lists, internal processes, financials, technical configurations.

Both parties agree to:

  • Use confidential information only for the purposes of the engagement.
  • Not disclose it to third parties except to vendors and contractors with their own confidentiality obligations (e.g., the third-party tools listed in our Privacy Policy).
  • Maintain confidentiality for at least 3 years after the engagement ends.

This does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

09 Warranties & limits

We warrant that:

  • We will perform our services with reasonable skill and care.
  • We will not knowingly include malicious code, unauthorized data collection, or other harmful elements in deliverables.

What we explicitly don't warrant: uninterrupted operation of third-party platforms (GHL, Meta, Anthropic, OpenAI, your SMS carrier), specific business results, that any specific lead volume, response rate, or conversion improvement will occur, or that A2P / regulatory approval will be granted by carriers or regulators in any specific timeframe.

To the maximum extent permitted by law, all other warranties β€” express or implied β€” are disclaimed. The site and our services are provided "as is" except where this would be unenforceable in your jurisdiction.

10 Limitation of liability

To the maximum extent permitted by law:

  • Drovin's total liability for any claim arising out of an engagement is limited to the amount you've paid us in the 90 days before the claim arose.
  • Drovin is not liable for indirect, incidental, special, consequential, or punitive damages β€” including lost revenue, lost profits, lost data, or business interruption β€” even if we've been advised of the possibility of such damages.
  • Drovin is not liable for losses arising from third-party actions, platform outages, regulatory changes, force majeure events, or your own use or modification of our deliverables after handover.

Some jurisdictions don't allow these limitations. Where that applies, the limitations apply to the maximum extent permitted under your local law.

11 Termination

How either side can end an engagement

  • For monthly retainers: either side may terminate with 14 days' written notice. Fees for the current billing period are not pro-rated.
  • For one-time builds: either side may terminate for material breach with 7 days' written notice and an opportunity to cure. If you terminate without cause after work has begun, the deposit is forfeit and any work-in-progress fees become due.
  • Either side may terminate immediately for serious breach β€” fraud, illegal activity, or refusal to comply with applicable laws.

What happens after termination

  • We hand over completed deliverables and any data we hold on your behalf within 14 days.
  • We retire access to your systems within 7 days.
  • Confidentiality obligations survive termination per Section 8.
  • You pay any outstanding fees within 14 days.

12 Governing law & disputes

These terms are governed by the laws of Pakistan, with the courts of Layyah District, Punjab, Pakistan having exclusive jurisdiction over disputes β€” except where mandatory consumer protection laws of your country require otherwise.

Before filing any formal claim, both parties agree to attempt to resolve the dispute in good faith through direct discussion for at least 30 days. If we can't resolve it, either side can pursue formal proceedings.

If you're a US-based client and prefer that disputes proceed under your local law, we're open to discussing that in writing as part of the engagement proposal.

13 Changes to these terms

We may update these terms as our business evolves. When we make material changes, we'll update the "Last updated" date at the top of this page. For active clients, we'll also email you. Your continued use of the site or our services after changes means you accept the updated terms.

If a change materially reduces your rights mid-engagement, you may terminate the affected engagement under the termination rules in Section 11 without penalty.

14 Contact

For questions about these terms, contract changes, or formal notices:

Drovin Solutions

Layyah, Punjab, Pakistan
Email: taimoor@drovinsolutions.com

Email us about these terms β†’